Question 1

How Does This Work?

Accepted Answer

Our TV Boxes are designed to bring you the best entertainment experience. With a simple plug-and-play setup, you can watch over 170 live channels in HD and enjoy a variety of on-demand content. No satellite dish required—just connect the device to your TV and start streaming!

Question 2

Do I Need an Internet Connection?

Accepted Answer

Yes! While our TV Boxes do not require internet for basic functions, a stable internet connection is needed to access live channels and on-demand content. We recommend a minimum speed of 200 Mbps for the best viewing experience.

Question 3

What Is the Difference Between HTV and SuperBox?

Accepted Answer

• HTV: Designed mainly for Brazilian channels, offering access to live TV, movies, and exclusive content in Portuguese. The device comes with 1 year of service included, but a renewal is required every year to continue using the service.
 • SuperBox: Provides a selection of American channels with no required renewal—lifetime service is included with your purchase.
 • Both devices allow access to additional streaming apps, but some apps may require separate subscriptions to function.

Question 4

Do I Need a Subscription to Watch TV?

Accepted Answer

No, our TV Boxes do not require monthly fees. However, HTV requires a yearly renewal after the first year. SuperBox does not require renewal. Additionally, some third-party apps may require separate subscriptions.

Question 5

How Do I Activate My HTV/TIGRE Renewal Code?

Accepted Answer

When your HTV service expires, you can purchase a renewal code from BRASUSASHOP. After purchase, you will receive activation instructions by email. Simply enter the code on your HTV Box following the provided steps. If you need assistance, check our Activation Guide (https://www.brasusashop.com/instructions-app-brasiltv)or contact our support team. When your HTV service expires, you can purchase a renewal code from BRASUSASHOP. After purchase, you will receive activation instructions by email. Simply enter the code on your HTV Box following the provided steps. If you need assistance, feel free to contact our support team.

Question 6

Can I Use My TV Box Outside the USA?

Accepted Answer

Yes, our TV Boxes can be used outside the USA, but we recommend checking your internet provider’s restrictions, as some regions may limit streaming services.

Question 7

What Should I Do If My Service Stops Working?

Accepted Answer

No worries! Our servers are monitored 24/7 to ensure a smooth experience. If you encounter issues:
 • Restart your device and check your internet connection.
 • Make sure your service is still active (HTV users should check renewal status).
 • If the problem persists, contact us, and our support team will assist you.

Question 8

How Long Does Shipping Take?

Accepted Answer

Orders are typically processed within 1-3 business days. Delivery times vary depending on your location and selected shipping method. For more details, visit our Shipping Policy.()

Question 9

What Are Your Store Policies?

Accepted Answer

You can find our store policies here:
 • Refund Policy()
 • Return Policy()
 • Shipping Policy()

Question 10

How Can I Contact Support?

Accepted Answer

You can reach us through:
 • WhatsApp: Available across the website for quick support.
 • Email: brasusashop@gmail.com()
 • Instagram: @htvboxusa(https://www.instagram.com/htvboxusa)
 • Contact Page: Click Here ()to visit our support page.

htv h7 tv box

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