Frequently asked questions

Orders are generally processed within 1–3 business days, excluding weekends and holidays. Delivery times vary depending on the shipping carrier and destination. For more details, please visit our Shipping Policy: https://www.brasusashop.com/shipping-policy

You can find our store policies here: Refund Policy: https://www.brasusashop.com/refund-policy Return Policy: https://www.brasusashop.com/return-policy Shipping Policy: https://www.brasusashop.com/shipping-policy Privacy Policy: https://www.brasusashop.com/privacy-policy Terms of Service: https://www.brasusashop.com/terms-of-service

You can contact us through: WhatsApp: https://wa.me/18576150892 Email: brasusashop@gmail.com Contact Page: https://www.brasusashop.com/contact

Brasusa Shop currently sells replacement remote controls and may offer additional electronics and accessories in the future. Please visit our store to see the latest available products.

Check the compatible models listed on each product page before purchasing. If you are unsure which remote fits your device, please contact us at brasusashop@gmail.com before ordering.

Batteries are not included with our current replacement remote controls. Please review each product listing for battery requirements and compatibility information.

Eligible physical products may be returned within 7 days of delivery, subject to our Return Policy and Refund Policy. Contact brasusashop@gmail.com with your order number to request assistance.

Once your order ships, tracking information will be provided when available. If you have not received shipping details, contact brasusashop@gmail.com with your order number so we can assist you.

Please contact brasusashop@gmail.com promptly with your order number and a description of the problem. Clear photographs of the item and packaging can help us review the issue and arrange an appropriate resolution.