Frequently asked questions

Our TV boxes connect to your TV and internet, giving you access to a powerful entertainment system with multiple apps in one place. Setup is simple — just plug, connect to Wi-Fi, and start using within minutes.

Yes! Setup takes less than 5 minutes and no technical experience is required.

Yes, a stable internet connection is required for streaming and apps. We recommend at least 100 Mbps for the best experience.

HTV and SuperBox are both Android-based TV boxes designed for streaming apps and entertainment. HTV requires a yearly renewal after the first year, while SuperBox does not require renewal. Both devices may include access to additional apps, and some apps may require separate subscriptions.

The device itself does not require a monthly subscription. However, some third-party apps may offer optional paid services.

When your HTV service expires, you can purchase a renewal code from Brasusa Shop. After purchase, you will receive activation instructions by email. Simply enter the code on your HTV device by following the provided steps. If you need help, visit our Activation Guide: https://www.brasusashop.com/instructions-app-brasiltv You can also contact our support team for assistance.

Yes, the device can be used anywhere with a stable internet connection. Performance may vary depending on your location and internet provider.

Most issues can be solved by restarting your device and checking your internet connection. Also make sure your service is active. If the issue continues, contact our support team for assistance.

Orders are processed within 1 business day. Delivery usually takes 2–7 business days depending on your location. For more details, please visit our Shipping Policy: https://www.brasusashop.com/shipping-policy

You can find our store policies here: Refund Policy: https://www.brasusashop.com/refund-policy Return Policy: https://www.brasusashop.com/return-policy Shipping Policy: https://www.brasusashop.com/shipping-policy

You can contact us through: WhatsApp: https://wa.me/18576150892 Email: brasusashop@gmail.com Contact Page: https://www.brasusashop.com/contact