1. Return Eligibility

At Brasusa Shop, we want customers to shop with confidence.

Most eligible physical products may be returned within 7 days of delivery, provided they are unused, in their original packaging, and in the same condition in which they were received.

Proof of purchase or a valid order number is required.

2. Starting a Return

To request a return, contact brasusashop@gmail.com with:

• Your order number

• The product name

• The reason for the return

• Photographs, if the product is damaged or defective

After reviewing your request, we will provide return instructions if the item qualifies.

Do not send products back without receiving return instructions.

3. Damaged or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, defective, or incorrect, contact us promptly, preferably within 48 hours, so we can assist you.

We may offer a replacement, exchange, repair, or refund depending on the situation.

4. Return Shipping

Customers are generally responsible for return shipping costs when returning an eligible product for reasons unrelated to a store error.

Brasusa Shop will cover reasonable return shipping costs when the return results from our mistake or where required by applicable law.

5. Refunds

Once an eligible returned item is received and inspected, approved refunds are generally processed within 7 business days.

Refunds are normally issued through the original payment method when possible.

6. Return Restrictions

Used, damaged, incomplete, or improperly returned items may not qualify for a standard change-of-mind return.

Final-sale restrictions apply only when clearly disclosed and permitted by law.

7. Contact Information

Brasusa Shop

Email: brasusashop@gmail.com

Returns must be arranged through our customer support team. We do not accept unscheduled in-person returns.

Nothing in this policy limits rights available under applicable consumer protection laws.