1. Return Eligibility

• Timeframe: You may return most new, unopened items within 7 days of delivery for a full refund.

• Condition: Items must be unused, in their original packaging, and in the same condition as received.

2. Return Process

• Initiate a Return: Contact us at brasusashop@gmail.com with your order number and product details. We will provide instructions on how to proceed.

• Shipping Costs: If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping expenses.

3. Damaged or Defective Items

• Reporting: If your item was damaged during shipment or arrived defective (DOA), please report it within 48 hours of receipt to file an insurance claim. Retain the original shipping box for inspection.

4. Refunds

• Processing Time: Refunds are typically processed within 7 business days after we receive the returned item.

• Method: Refunds will be issued to the original payment method.

5. Non-Returnable Items

• Exclusions: Certain items, such as digital products, software, and opened activation codes, are not eligible for return.

6. Contact Information

• Email: brasusashop@gmail.com

• Online Returns: All returns must be processed through our website and cannot be returned to a physical office location.

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Note: This policy is subject to change without prior notice. Please review it periodically for updates.