All returns require order identification number and serial number of the product. Shipping charge is not refundable for any reason unless product is defective. You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Damaged items during shipment or items damaged on arrival (DOA) must be reported in 48 hours from the time shipment was received in order for us to file insurance claims. Insurance claim requires us to have original shipping box. You should expect to receive your refund within one week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. If you need to return an item, please Contact Us with your order number and details about the product you would like to return.

We will respond quickly with instructions for how to return items from your order. All returns must be done through online at our website and cannot be returned at our office location. To Request Return , Please kindly send your Email address and Order number to contact@brasusashop.com