1. Refund Eligibility

• Timeframe: Refunds are available for eligible returns within 7 days of delivery.

• Condition: Items must be unused, in original packaging, and in resalable condition to qualify for a refund.

• Proof of Purchase: A valid order number and proof of purchase are required.

2. Refund Process

• Initiate a Refund: To request a refund, email us at brasusashop@gmail.com with your order number and details about the item(s) you wish to return.

• Approval & Instructions: Once approved, we will provide return instructions, including the return shipping address.

• Shipping Costs: If the return is due to an error on our part (e.g., incorrect or defective item), we will cover return shipping. Otherwise, the customer is responsible for return shipping costs.

3. Non-Refundable Items

• Final Sale Items: Certain products are non-refundable, including:

  • Digital products

  • Opened activation codes

  • Gift cards

  • Clearance or final sale items

4. Processing & Method of Refund

• Processing Time: Approved refunds will be processed within 7 business days after the returned item is received and inspected.

• Refund Method: Refunds will be issued to the original payment method used for purchase.

• Delayed or Missing Refunds: If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider, as processing times may vary.

5. Defective or Damaged Items

• Reporting Issues: If your item arrives damaged or defective, you must report the issue within 48 hours of delivery.

• Resolution Options: Depending on the situation, we may offer a replacement, exchange, or refund after reviewing the claim.

6. Contact Information

• Email: brasusashop@gmail.com

• Refund Inquiries: For any questions regarding refunds, please contact us before initiating a return.

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Note: This refund policy is subject to change without prior notice. Please review it periodically for updates.