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1. Refund Eligibility

Brasusa Shop accepts refund requests for eligible physical products within 7 days of delivery.

To qualify for a standard return and refund, products must be unused, in their original packaging, and in resalable condition.

A valid order number or proof of purchase is required.

2. How to Request a Refund

Email brasusashop@gmail.com within 7 days of delivery with your order number, the product you wish to return, and the reason for your request.

Our customer support team will review your request and provide return instructions when applicable.

Please do not ship items back without receiving return instructions.

3. Return Shipping Costs

If a return results from our error, such as an incorrect or defective item, Brasusa Shop will cover reasonable return shipping costs.

For other eligible returns, customers are responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges are generally non-refundable, except where required by law or when the return results from our error.

4. Refund Processing

Once the returned product is received and inspected, we will notify you of the refund decision.

Approved refunds are generally processed within 7 business days after inspection.

Refunds will normally be issued through the original payment method when possible. Your financial institution may require additional time to post the funds.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

Include your order number and clear photographs when available.

Depending on the circumstances, we may provide a replacement, exchange, repair, or refund, as appropriate.

6. Final Sale Items

Products clearly identified as final sale or clearance at the time of purchase may have additional return restrictions, subject to applicable law.

7. Contact Us

Brasusa Shop

Email: brasusashop@gmail.com

This policy does not limit any consumer rights provided by applicable law.