SHIPPING POLICY
Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and holidays.
Processing times may vary during holidays, high-demand periods, or when additional order verification is required.
Shipping and Delivery
Delivery times depend on the shipping carrier, service selected, and destination.
Once your order ships, you will receive shipping confirmation and tracking information when available.
Shipping estimates are not guaranteed delivery dates.
Lost, Delayed, or Damaged Packages
If your shipment is delayed, missing, or damaged, please contact us at brasusashop@gmail.com with your order number.
We will review the issue and assist with the carrier's investigation or claims process when appropriate.
If your package arrives damaged, please retain the original packaging and contact us promptly.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us immediately. Address changes may not be possible once an order has been dispatched.
Customer Support
For shipping questions or assistance, email:
Brasusa Shop is committed to providing clear order updates and helping customers resolve delivery issues. Applicable consumer rights remain unaffected.
